Accessing services

You use your User Administrator user name and password to access Web hosting services, and your administrator determines which services are enabled for you.

The following table describes services that are commonly available. To find out more about a service, contact your administrator.
 

Service name

Description

Access information

SquirrelMail Web-based Email

A Web-based application used to access email accounts.

Squirrel Mail is an email client used to access email messages over the Web.

You can open SquirrelMail directly from the User Administrator control panel or from any computer with Internet access.

FTP

FTP (File Transfer Protocol) allows you to transfer files from one computer to another over the Internet.

To use FTP, you need to be familiar with FTP commands or use a program that manages those commands for you.

Tip: If you are uploading HTML content for your Web site, upload to the directory:

/home/<user_name>/public_html

If this directory does not already exist, contact your administrator.

To connect to your site through FTP:

  1. Start an FTP program such as CuteFTP.

  2. Log in using the appropriate information:

For a name-based site:

<user_name>@<domain_name.com>

or

<user_name>#<domain_name.com>

For an IP-based site:

<user_name>

  • Note: The default upload directory is /home/<user_name>

Anonymous FTP

An anonymous way to transfer files over the Internet.

Anonymous FTP allows you to use an FTP site without a user account.

To use anonymous FTP, you need to be familiar with FTP commands or use a program that executes those commands for you.

To connect to your site through anonymous FTP:

  1. Start an FTP program such as CuteFTP.

  2. Log in using the following login information:

For a name-based site

 anonymous@<domain_name.com>

or

 anonymous#<domain_name.com>

or

 ftp@<domain_name.com>

or

 ftp#<domain_name.com>

 

For an IP-based site

anonymous or ftp

  • Note: The default directory is /var/ftp.

Telnet

A protocol used to remotely access a computer system over a network.

Telnet is a common terminal emulation protocol that connects computers locally or across the Internet. It allows a user at a local computer to log on to a remote computer and run programs.

To use a Telnet connection you need to be familiar with the UNIX operating system and commands.

To make a Telnet connection to your site:

  1. Open a UNIX shell.

  2. Telnet to the WEBppliance using the following login information:

For a Name-based site

<user_name>@<domain_name.com>

or

<user_name>#<domain_name.com>
 

For an IP-based site

<user_name>

Open SSH Secure Shell

A secure method of remotely accessing a computer system over a network.

In the case of WEBppliance, SSH allows you to log on to your site remotely and move files, run scripts, or search across multiple files in a secure environment.

To use an SSH connection you need to be familiar with the UNIX operating system and commands.

To connect to your site through SSH:

  1. Open a UNIX shell.

  2. Make an SSH connection using the following login information:

On a name-based domain type <user_name>@<domain_name.com>
or
<user_name>#<domain_name.com>

where
<user_name> is your User Administrator user name and <domain_name.com> is the domain name of your site.
 

On an IP-based domain type:
<user_name>

where
<user_name> is your User Administrator user name.

Vacation Message

A vacation message is an email utility that automatically sends a standard reply message to incoming email messages. This feature is most often used to notify the sender that you are unable to respond to email for a period of time.

You access this feature through the User Administrator control panel.

To use the vacation message utility:

  1. In the Shortcuts section of the Home page, click Aliases (Email section).

  2. On the Email Manager page, click Vacation Message.

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